Privacy Policy

Updated On:

November 9, 2023

Introduction

Thank you for using our products and services! We respect your concerns about privacy and appreciate your trust and confidence in us. Please note that this privacy policy (“Privacy Policy”) applies to Lord of the Rings: Return to Moria™ (the “Game”) and any websites associated with the Game (“Services”). If you use any other products or services, please refer to the privacy policy for that particular product or service.

If you do not agree to the processing of your personal information in the way this Privacy Policy describes, please do not provide your information when requested and stop using the Game. By using the Game and the Services you are acknowledging how we process your personal information as described in this Privacy Policy.

If you have any questions about anything in this Privacy Policy, or want to exercise any rights you may have, you may contact us at privacy@northbeachgames.com.

For the purpose of data protection laws, the data controller of your personal information in relation to the Service is Open Door Entertainment, LLC., (“we”, “us”, “our”).

End User License Agreement

Please review our EULA found at https://returntomoria.com/eula/, which also governs your use of the Software, to understand our practices.

Terms of Service

Please review our Terms of Service found at https://returntomoria.com/terms/, which also governs your use of the Software, to understand our practices.

Summary

Here is a summary of the information contained in this Privacy Policy. For more information, see below.

What information do we need to be able to provide the Service?	If you purchase the Game, we will need some information from you. This includes your Epic Games ID or PlayStation Network ID. If you choose to register on the website www.returntomoria.com and at your option, provide your email address, we will record this information. If you register to receive game updates, we may use your email to send you updates about the Game and content related to the Game. If you choose to participate in a feedback survey about the Game, we will direct you to a secure online survey form for this and will receive aggregated and anonymized survey results from the survey. We use your IP address and registration channel information to understand Game traffic and how users interact with the Game. We also gather hardware and performance data when you use the Game to monitor technical performance of the Game and play session details. If you need to get in touch with us, we will retain some information (such as your email and any screenshots you send us) so that we can review and respond to your concerns. We use cookies and other similar technologies to collect information about you when you use the Game, including your standard internet log information and details of visitor behavior patterns. We use email sending statistics to monitor the performance of our email sending activities.
How will we use your information?	We use your information to enable you to use the Game, to participate in online portions of the Game, to provide you with game updates if required, to better understand players of the Game and to improve the Game, to maintain and improve our services, and to comply with our legal obligations and enforce our legal rights. If you contact us for Customer Support, we use your information to respond to any customer support requests you may make; If you have chosen to provide your email address, we may use your email address to contact you with information about the Game.
Who do we share your information with?	We use third parties and work with our affiliates to help us deliver the best possible experience (such as for data storage, email delivery, websites, and performance analysis). All third-party service providers providing services for us are prohibited from retaining, using, or disclosing your personal information for any purpose except where strictly necessary for the Game (i.e., to fulfill the purpose(s) described above). In some cases we may be required by a court or be under a legal obligation (such as a valid search warrant or subpoena) to disclose certain information.
Where do we process your information?	Pursuant to our contract with you, we may transfer data outside of the location in which you are based for the purposes described in this Privacy Policy. We have support, engineering, and other teams and service providers who may support the Service, including from the United States, Canada, the UK, and Romania. We use third-party services to collect cookies information. These servers are located around the world, and your information may be processed on servers located outside of the country where you live. For EEA/UK users, transfers between our affiliates and to third parties use applicable safeguards, such as incorporating standard contractual clauses, obtaining your consent first or taking into account adequacy assessments.
How long do we keep your information?	Unless otherwise required or permissible by applicable laws, we retain your information for so long as the information is needed to fulfill the purpose for which it was collected (as further described in this Privacy Policy). We then delete or anonymize such data, in accordance with applicable laws.
How can I exercise my rights over my information?	Certain jurisdictions offer users specific rights with respect to their information, so you may have a right to access or receive a copy of your data, or to delete your data or restrict or object to our processing of your data.
How will we notify you of changes?	Changes to this Privacy Policy will be posted here. We will also notify you of changes in accordance with relevant legal requirements.

Children

Children must not use the Service for any purpose, except where their parent or guardian has provided lawful consent (to the extent this option is available in your jurisdiction).

By children, we mean users under the age of 13 years old; or in the case of a region where the minimum age for processing personal information differs, such different age. You should in any case refer to the laws in your jurisdiction to ensure you are above the relevant legal minimum age.

Our Games or Services are not authorized for use by minors under 13, and we do not knowingly collect personal data from persons under the age of 13. If you believe a minor has provided us with information, please email us at privacy@northbeachgames.com and we will endeavor to promptly delete the information.

‍

Information We Collect

In the course of participating in the Game, or by using our website, you may provide us with the following information:

Information you provide when registering an account or contacting customer support, which may include your name, screen name, phone number, email address, credit card or other billing information.
Information associated with your Game usage such as your IP address, Epic Games account identifier, PlayStation™Network Online ID, software error reports, device heuristics such as operating system or browser, hardware specifications, Game features used, or web pages visited.
Information you provide when engaging with our Game or Services, including chat, support correspondence, interactive forms or surveys, social media sharing, product feedback or testimonials, and any associated application or website activities.

‍

How We Use and Store Information

We use information collected through our Games or Services for the following purposes:

To provide you with a relevant gaming experience;
Create in-game statistics associated with your gameplay;
To respond to any customer support requests you may make;
To provide, administer and improve our Games or website;
To better understand your needs and interests;
To personalize your experience;
To provide you with further information and offers or complementary products or services, including about our licensed partners;
To conduct market research;
To administer rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by North Beach Games or our business partners;
To protect North Beach Games or our users against fraud or other violations of our terms of use;
To comply with our legal obligations, resolve disputes with users, enforce our agreements and protect, investigate and deter against fraudulent, harmful, unauthorized or illegal activity.

Pursuant to our contract with you, we may transfer data outside of the location in which you are based for the purposes described in this Privacy Policy.

For visitors from the UK or European Union, the legal basis for this data processing is:

Performance as necessary to support a contract, including enabling the functionality of the Game or website, fulfilling orders, providing customer support, and notifying you of account or important product updates.
Our legitimate interest to process the data, including to protect the security or integrity of the applications or website, to carry out statistical or other analysis, to understand and improve upon the Services, and to provide you with marketing, advertising or other communications about relevant products or services which may be of interest.
With your consent for partners, complementary products or services.
In order to comply with a legal obligation.

Information retention

We may store collected information for as long as necessary to fulfill the purpose for which the data has been collected and in accordance with our internal record retention schedule. If you purchase North Beach Games in-game products or subscriptions from us, your billing and shipping address will be stored by our billing service providers. We will delete your personal information when the information is no longer necessary to process a request, at your request, or to manage your account. However, we may store any aggregate or anonymous information indefinitely.

International transfer

North Beach Games is based in the United States, where we and our service providers store the majority of our application data, website data and other collected information. If you are a visitor or customer from the UK or EU, please note that we use a variety of legal mechanisms to protect the integrity and security of your information when transferring it to the U.S., including requiring our data hosting and service providers to agree to Standard Contractual Clauses approved by the European Commission.

Information security

The security of your information is important to us. We follow generally-accepted industry standards to protect the submitted to us through our applications and this website, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.

‍

When We May Share Information

We may share or transfer collected information for any of the previously described purposes in these instances;

To third-party service providers who provide application management services, billing services, website functionality, facilitate communications, enable customer support and other services connected to our applications, website or communications.
With your consent with partners including Epic Games.
When required by law
To a buyer or a potential future buyer of our business or any part of our business.
We may choose to aggregate or anonymize your information and share it with partners or others for market research or other business purposes.

Our game applications and website may contain links to other websites or services. The fact that we link to a website or service is not an endorsement, authorization or representation that we are affiliated with that third party. We do not exercise control over any of the information you provide or are collected by, these third-party websites or services. We encourage you to read the privacy policies or statements of the other websites you visit and services that you use.

‍

How We Process Your Personal Information

This section provides more detail on the types of personal information we collect from you, and why.

For users who live in the European Economic Area, Türkiye or the United Kingdom, it also identifies the legal basis under which we process your data.

Personal Information	Use	Legal Basis (where applicable)
Email address	If you sign up for game updates, we use this information to send you such updates.	To the extent applicable and permissible in your region, it is in our legitimate interest to provide you with game updates. Otherwise, we collect this information with your consent.
Feedback survey information: Information you choose to provide as part of your feedback survey responses	This information is used to better understand players of the Game and to improve the Game.	This information is processed with your consent.
Registration information: Epic Games ID, PlayStation Network ID	We use this information to send Game updates that may be required.	It is in our legitimate interest to use this information to monitor the performance of and improve our services.
IP address	We use this information to understand our Game traffic and how visitors use the Game.	It is in our legitimate interest to use this information to monitor the performance of, and to improve, our services.
Customer support information: email address (if you contact us via email), screenshots to illustrate problem (optional), any other information you provide to us, details of ticket, complaint and handling	We use this information to provide support and troubleshooting, such as addressing and remediating technical issues and bugs, and improve our services.	Necessary to perform our contract with you to support the Service.
Cookies information (collected via Google Analytics) including the following:	Your browsing behavior while using the website, including time on the website (the total time spent on the website; the time spent on each page and in what order the pages were visited), what internal links were clicked (based on the URL of the next pageview) User agent string Initial page inspection Geographic location Operating system information Browser information Device information including screen size Referring site IP address	We use this information to maintain and monitor the performance of the Service and to improve the website and the services it offers to our visitors.
Email sending statistics such as email opens	We use this information to monitor the performance of our email sending activities.	It is in our legitimate interest to use this information to monitor the performance of, and to improve, our services.

Exercising Your Choices or Rights

Communications

If you are a registered user, you have the ability to unsubscribe from marketing-related emails by clicking on a link in each email.

Cookies

We employ various cookies to administer our website, personalize content, and help us advertise to you on other websites. With respect to advertising services, North Beach Games endeavors to work exclusively with service providers aligned with the principles adopted by the Digital Advertising Alliance. If you wish to object to this information being used for the purpose of serving you relevant ads on other websites, you may opt-out at the DAA website here. Please note this does not opt you out of being served all advertising. You may continue to receive generic ads without interest-based information collected from this website.

Accessing, changing or deleting your information

If you are a registered user, you may access, review, update, correct or delete the information in your registration profile by contacting us at privacy@northbeachgames.com. If you would like to disconnect from our partners, you may do from the Epic Games website here or from the PlayStation website here. Additionally for more information regarding our partner Privacy Policy, you can review the Epic Games Privacy Policy here or the PlayStation legal policies here.

We also use Freshdesk as a Customer Support solution to manage customer communications via email support. For more information on the data security policies for Freshworks, Inc., please see Freshworks, Inc. security policy information here. f

adsYou also may visit the settings of these providers to opt out of any communication or tracking that is stored on their respective systems. If you remove your email address, you may limit our ability to communicate or provide you with application updates or other services. If you request to completely delete all such information, your account will be deactivated and you may lose access to any of the gaming history or upgrades associated with your account. You may also contact us at support@northbeachgames.com if you have additional questions or need additional assistance. We’ll take steps to modify or delete your information as soon as it is practical, but some information may remain in archived/backup copies for our records or as otherwise required by law.

For visitors from the UK or European Union, in addition to the references above, you may choose to exercise the following personal data rights:

Request a copy of your personal data from our records;
Ask that we correct or erase your personal data (though this may mean that we cannot process future requests, or that your account is deactivated);
Ask us to stop processing your personal data for marketing or certain analytics purposes; and
Withdraw your consent to us processing your data for any purposes in which it was requested at any time.

We may not accept a request to access, modify or erase your personal data where we can not verify your personal data, where we require it to comply with a legal obligation or in relation to a legal claim. For information about how to exercise your rights, see Contact Us below.

For California Consumers, please see below to review our California Consumer Disclosures.

Changes To This Policy

This Privacy Policy may be updated from time to time to reflect changes to our privacy practices. If we make any material changes we will notify you by email or other communication methods. All other updates will be made through this website by means of posting an updated version of this Privacy Policy on the Site or in the applications. We encourage you to periodically review this page for the latest information on our privacy practices. Any modifications to this Privacy Policy will be effective upon the date indicated in our posting of the new terms. In all of the above cases, your continued use of the Game or Services after any notice or posted modified Privacy Policy indicates acceptance of the modified Privacy Policy.

Do Not Sell My Personal Information

WE DO NOT SELL PERSONAL INFORMATION. HOWEVER, THE SERVICE PROVIDERS WE PARTNER WITH (FOR EXAMPLE, OUR ADVERTISING PARTNERS) MAY USE TECHNOLOGY ON THE SERVICE THAT "SELLS" PERSONAL INFORMATION AS DEFINED BY THE CCPA LAW.

IF YOU WISH TO OPT OUT OF THE USE OF YOUR PERSONAL INFORMATION FOR INTEREST-BASED ADVERTISING PURPOSES AND THESE POTENTIAL SALES AS DEFINED UNDER CCPA LAW, YOU MAY DO SO BY FOLLOWING THE INSTRUCTIONS BELOW.

PLEASE NOTE THAT ANY OPT OUT IS SPECIFIC TO THE BROWSER YOU USE. YOU MAY NEED TO OPT OUT ON EVERY BROWSER THAT YOU USE.

Contact Us

If you have any questions about anything in this Privacy Policy, or want to exercise any rights you may have, please contact us at privacy@northbeachgames.com

If you are a visitor from the UK or EU and wish to exercise your data subject rights, you can reach out to our data protection officer (DPO) at privacy@northbeachgames.com or if you have complaints, reach out to your local data protection authority.

If you have any additional questions about the Game, you can contact us at support@northbeachgames.com

California Consumer Disclosure

Definitions	The terms “Business Purpose(s)”, “Personal Information”, “Sell” (or “Sale”), “Service Provider(s)” and “Third Parties” have the meanings given in the California Consumer Privacy Act of 2018 (CCPA). These term references and disclosures are limited to this section of the Privacy Policy and designated exclusively for California Consumers.
Categories of Personal Information	Names, email addresses, screen names, device identifiers, cookie IDs, timestamps, user agent strings, IP addresses.
Purposes for collection and use of Personal Information	We use personal information to facilitate our game applications, customer account services, website, and for marketing or communications.
Categories of sources from which Personal Information is collected	Game applications, website, and customer support services.
Categories of Personal Information we sell	We do not sell personal information.
Purposes for selling personal information	We do not sell personal information.
Categories of Third Parties to whom Personal Information is sold	We do not sell personal information.
Categories of third parties to whom information was shared for a business purpose	Game application management services, billing services, technology platforms, website, and analytics.
Access or Delete Your Personal Information	[Provide information on how users can access or delete their personal information if applicable]

‍

California Consumer Rights & Options

Access or Delete Your Personal Information

You have the ability to access or delete your personal data by emailing us at privacy@northbeachgames.com.
Please note we may not accept a request to access or delete your personal information where we can not verify your personal information, where we require it to comply with a legal obligation or in relation to a legal claim.

JOIN THE RETURN TO MORIA DISCORD

Unite with Your Fellow Dwarves

Adventure awaits in our growing Discord community. Join to discover all things Return to Moria.

Join Now